Disabled Access

For Concerts:

I have a disability – how do I book tickets that will meet my access requirements?

Please Note that Electric Ballroom is a non seated venue. We have only limited spaces for accessibility customers available. For most events an allocation is made available during our venue general sale (always check the event page for any changes as on the rare occasion these tickets can be sold via external presale or ticket agent). Once this allocations has sold out, we cannot accept any further accessibility requests. If you require Accessibility tickets and these are no longer available, please do not purchase a Standing/GA ticket and expect to be accommodated as these will be refused. This is a strict policy to make sure the venue is safe for all customers.

Free Essential Companion tickets are only available to disabled fans that require them. All companion tickets are subject to availability and may be excluded for certain performances. We have put measures in place to ensure that this scheme is not abused and will require evidence to support attendees request.

Below is a list of documents as proof of disability / medical condition:

• Letter from a medical professional (A Doctors note or a letter from an occupation therapist)
• A Nimbus Access Card
• Copy of a blue badge (we would need to see both sides)
• Carers Allowance
• DLA
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• Benefit award letters

I need wheelchair access!

We have 2 viewing platforms available, which hold four wheelchair spaces. All wheelchair users are required to buy a Wheelchair Access Ticket, which comes with one free carer ticket. Once the ticket order has been confirmed, you will need to provide us with evidence of disability or medical condition, which can be emailed to – [email protected] . All requests need to be submitted latest 7 days prior to the event. The front door staff will assist wheelchair users to a raised platform which is near the stage and adjacent to a fire escape. They will also direct people to a disabled toilet and a low counter bar area where there is a small ramp, so that they can be easily served.

Is there a seating area?

Please note: We are not a seated venue and cannot reserve seating unless it is in our designated Access Area, which is solely for those with disabilities/less able to stand. There is a small amount of stools situated throughout the venue, but they are first come first served.

If you require a seat for one of ours shows, please contact us beforehand and request what type of ticket you would need to purchase ( or check on the event page for further information). Once the ticket has been confirmed, you will need to provide us with evidence of disability or medical condition. Proof can be emailed to – [email protected] and must be submitted latest 7 days prior to the event. Seats are located in our balcony area (no step free access), are limited and will be allocate on a first come first serve basis. If you require a free carer ticket please state that in your email.

For all other inquiries or to arrange step free access, early-access, queue jump or if you need to bring medication please get in touch with us by emailing [email protected], or by calling the office line 020-74859007 (office hours: Monday – Thursday 10am – 6pm).

For Club nights:

Wheelchair users can access all of the main (ground) floor. Front door staff will show them to an entrance/exit which has no steps.