Electric Ballroom
184 CAMDEN HIGH STREET, CAMDEN TOWN, LONDON, NW1 8QP
See Inside

Disabled Access

For Concerts:

I have a disability – how do I book tickets that will meet my access requirements?

Please Note that Electric Ballroom is a non seated venue. Therefore we only have limited spaces for accessibility customers available. An allocation for Wheelchair Access Tickets and ACCESSIBLE TICKETS – SEAT BALCONY is made available during our Venue General Sale! Please make sure you buy the correct ticket! We do not exchange wrongly purchased tickets to Accessible Tickets! All Access Requests need to be send in/completed latest 7days before a show.

Once these allocations are sold out, we cannot accept any further accessibility requests. If you require Accessibility tickets and these are no longer available, please do not purchase a Standing/GA ticket and expect to be accommodated as these will be refused. This is a strict policy to make sure the venue is safe for all customers.

All Access Ticket Holders are required to email is proof of disability / medical condition – Below is a list of documents we accept :

  • Nimbus Access Card (copy of physical card)
  • Blue Badge (both sides of physical card)
  • Letter from a medical professional (Letter from GP/nurse/hospital/occupational therapist)
  • Blind or partially sighted registration certificate (BD8 or CVI certificate)
  • Benefit award letters / PIP

I need wheelchair access!

We have 4 wheelchair spaces available. All wheelchair users are required to buy a Wheelchair Access Ticket, which comes with one free carer ticket. Once the ticket order has been confirmed, you will need to provide us with evidence of disability or medical condition, which can be emailed to – [email protected] . The front door staff will assist wheelchair users to a raised platform which is near the stage and adjacent to a fire escape. They will also direct people to a disabled toilet.

Is there an accessible seating area?

Attendees, who require seating, need to buy an ACCESSIBLE TICKET (SEAT-BALCONY) via our website. Our designated Access Area is solely for those with disabilities/less able to stand.

Once the ticket order has been confirmed, you will need to provide us with evidence of disability or medical condition, which can be emailed to: [email protected].

These tickets DO NOT include a free carer/PA. Seats are located in our balcony area (no step free access).

What about companion tickets?

Free Essential Companion tickets are intended for fans/attendees who requiring additional support and are only issued in conjunction with a blue badge, Nimbus Access Card ( (with the +1 symbol) and/or carer’s card.

All companion tickets are subject to availability and may be excluded for certain performances. PA / Companion tickets will not be sent out before the event, these need to be collected on arrival at the venue. PA /Companion tickets won’t be authorised for anyone under the age of 16. By accepting the free ticket, the PA / Companion accepts responsibility for providing the support needed by the access customer to attend the event.

Please note that we operate Challenge 21, if your companion is under 18 we will not allow them to purchase alcohol on your behalf nor will that be done by our staff/security.

If you have any alternative documents, including PIP awards, please register via Nimbus on their website: https://www.accesscard.online/

For all other inquiries or to arrange step free access, queue jump or if you need to bring medication/food please get in touch with us by emailing [email protected], or by calling the office line 020-74859007 (office hours: Monday – Thursday 10am – 6pm).

For Club nights:

Wheelchair users can access all of the main (ground) floor. Front door staff will show them to an entrance/exit which has no steps.